Careers
Do you want to be at the forefront of technological innovation in the telecoms and cloud solutions industries?
Are you ready to help businesses all over the world excel with outstanding customer support?
Intelligent Billing is a multi-award-winning data processing platform designed by PRD Technologies and we’re recruiting for billing vacancies in our Basingstoke, Hampshire office.
If you have experience of working with billing platforms in telecoms or cloud services and would like to work with a dynamic growing team, why not take the next step in your billing, telecoms or cloud solutions career with us!
Current Vacancies
Billing Analyst
Role Title: Billing Analyst
Department: Support
Salary: Dependent on experience
Location: Basingstoke, Hampshire + hybrid working
Do you want to be at the forefront of technological innovation in the telecoms and cloud solutions industries? Are you ready to help global businesses excel with outstanding customer support? Intelligent Billing is an award-winning data processing platform designed by PRD Technologies Ltd and we’re recruiting for billing vacancies in our Basingstoke office.
If you have experience of working with billing platforms in telecoms or cloud services and would like to work with a dynamic growing team on an award-winning platform, then we need to talk!
Summary of the role and competencies required:
- Providing customers with care and 1st line support
- Assisting customers with their monthly bill runs
- Resolving any billing issues from customers using our Help Desk Ticketing System
- Supporting and training customers to make the most of our feature rich billing platform
- Helping the Development team with testing, on-boarding and ad-hoc queries
Key Skills
- Experience dealing with billing problems, incidents and/or change management
- Candidate must be able to work unsupervised and use own initiative
- Excellent written and verbal communications skills
- Be comfortable liaising with colleagues and external customers
- Any experience in SQL Server, Azure, Windows Server, VMWare would be highly beneficial, but not essential
Education/Experience
- IT Support (preferred)
- Customer Service/Support – 1 year (preferred)
- Experience with SQL Server (preferred but not essential)
- Any of: Azure/VMware/Windows Server experience
- Working in the telecoms industry with a good understanding of telecoms billing is essential
- Experience on any of these billing platforms: Intelligent Billing, aBILLity, Eclipse, EBillz, Affinity, Elevate, Zoey, Billing Booth or any other billing platforms
- Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint)
What you can expect from us:
- Dynamic team
- Great company culture with occasional fun team events throughout the year
- Nice modern offices and facilities
- Hybrid working – to be able to commute to the office in Basingstoke at least 1x day per week
- Full training given on our award-winning Intelligent Billing platform
- Career opportunities – our business is growing in multiple sectors
Our Values
We’ve been solving billing and data processing challenges for telecoms companies, cloud solutions providers, and other sectors since 2006. Our customers include Westcoast Cloud, Ridgewall and NFON.
Yet, our unique technological capabilities are only one aspect of what makes us a successful team. At the heart of everything we do are our company values.
Are you pioneering, flexible and committed? If you’re an innovator or a communicator who shares a passion for our principles, get in touch with us.
