Dynamic ISP billing software for Internet Service Providers

The soaring need for high-speed internet means that broadband providers face increasing challenges, particularly in the area of fibre broadband billing.

ISP billing processes play a critical role in ensuring accurate revenue collection and customer satisfaction – but they are complex and multifaceted by nature.

Intelligent Billing automates complex data processing and billing empowering your business to rapidly adapt and scale in an ever-changing landscape – connecting all the fibres of your business for easier, speedier, smarter billing.

Overcoming fibre broadband billing challenges

After listening closely to ISP customer requirements, our pioneering team created a powerful ISP billing solution to address a wide range of broadband billing challenges.

Reliable, streamlined operations are essential to ensure accurate and efficient billing management, including:

  • Automations – to bypass time-consuming, error-prone, and inefficient manual billing operations.

  • Integration with other third-party operating systems – robust integration capabilities and seamless connection are crucial for smooth operations and data synchronisation, ensuring accurate and up-to-date billing information and timely payment.

  • Application of mass pricing updates – pricing updates are a common occurrence in the broadband industry and applying these updates manually across a large customer base is incredibly time-consuming.

  • Scalability – some billing systems may struggle to scale and handle the increasing volume of transactions and billing data if their customer base expands rapidly.

  • Ratings – accurately rating the usage of business broadband and consumer broadband services for billing purposes requires a sophisticated data processing and billing system capable of measuring and calculating data consumption precisely, including the need to track and differentiate between several types of data usage and adapt to new services rating systems and complex rating scenarios.

We appreciate that ISPs want to deliver the best possible service to every one of their customers, so we’ve built a sophisticated ISP billing system that’s reflective of those exacting standards, always focused on maintaining total customer confidence.

Futureproofing to meet evolving requirements – innovative technologies, regulatory changes, and customer expectations across the broadband industry mean that fibre broadband providers need an agile billing system that can adapt to these evolving requirements.

ISP billing software
PrintIT awards - Software Product of the Year 2024 - MSP billing software
IT Europa - Technology Vendor of the Year 2024
CRN Software Vendor of the Year 2024
Comms Business Billing Platform Vendor Award 2024
CNA Best Billing Solution award finalist 2024
IT Europa - Software Vendor of the Year 2024

Need a bespoke solution?

We provide a fully bespoke solution to meet your businesses unique data processing and billing needs.

Benefits of Intelligent Billing for fibre broadband providers

  • Highly automated – enables automation of recurring billing cycles, invoice generation, and payment collection, requiring zero, or minimal, manual inputs to save time and cost while eliminating human error

  • Flexible – fibre providers have options for either a complete end-to-end billing system or a black-box system (rating engine only) which calculates usage data which then feeds into third invoice systems

  • Easy third-party integrations – can be integrated with any of your third-party systems of choice, including MS Dynamics, Power Automate, ConnectWise and existing sales systems and CRMs

  • Streamlined end-to-end billing – pushes rated / processed data into inhouse invoice systems for DD collections and automated reconciliations

  • Time-saving mass pricing amendments – apply mass pricing updates effortlessly, as well as creating flexible pricing structures, discounts, and promotions for various customer segments

  • Uninterrupted billing services due to effective scalability and speed – designed to manage scalability challenges effectively and accommodate a growing number of customers, process high transaction volumes, and scale seamlessly as the provider’s operations expand

  • Future proof billing systems – the platform can be configured and customised to meet evolving needs. It can handle usage-based, subscription and bundled pricing packages, guaranteeing long-term viability and adaptability

  • Extensive ratings capabilities – can meet the majority of specific and generic rating and non-rating requirement

  • Valuable reporting and data insights – data insights help drive identification of best and / or new revenue opportunities, and you can also use reporting tools for exceptions monitoring, high usage alerts, and Credit Control (aged debtors etc)

Intelligent Billing can also be integrated to your existing sales systems and CRMs such as MS Dynamics, so there is an automated process for account set-up – from order acceptance all the way through to DD set-up, managing receivables and integrating with card payments and dunning, maximising your ROI.

Standard features and benefits of our fibre broadband billing software:

  • Create any bundles and packages, for any data

  • Update prices

  • Bespoke invoice styles and reports

  • End-customer portal

  • Multi-hierarchical billing

  • Multiple billing cycles

  • Any frequency billing (daily, monthly, quarterly etc)

  • Multi-lingual and multi-currency

  • Agents reporting and commissions

  • Custom features and reporting

  • Audit trails and multiple access/user levels

  • Billing for different partner levels

  • Billing alerts

  • Discounts

  • Multi-group and multi-company billing from a single portal

  • Alerts to initiate dunning processes

  • Billing-on-behalf-Of (BoBo) / white-labelling

  • Marketing messaging on invoices

  • Rebilling (for discounts etc)

  • And much more!

API integrations

API integrations to/from a wide variety of third-party systems, enabling you to pick the ‘best-of-breed’ platforms for each of your specific business needs:

  • Integrations – to/from any system

  • CRM – integrate with your CRM database

  • Accounting – integration with all leading accounting systems
  • DD platforms
  • Marketplace

Product comparison table

Essential

from £125+VAT pm

Bill up to £10k pm

Ideal for up to
100 customers

  • All standard features

  • Rapid onboarding

  • Support

Advanced

from £350+VAT pm

Bill up to £20k pm

Ideal for up to
250 customers

  • All standard features

  • Rapid onboarding

  • Support

  • Multiple invoice groups

  • Automatic collection of CDRs, anytime

  • Any prefixes and mapping to any level

  • Multi access and set different user levels

  • Branded portal and end customer portal

  • Custom invoice styles, multiple formats

  • Bespoke reporting

Pro

from £750+VAT pm

Unlimited billing

Unlimited
customer base

  • All standard features

  • All Advanced features

  • 10 days free onboarding (excluding Development)

  • Onsite training

  • Mobile billing, any data billing

  • Affinity group billing

  • API integrations to/from third party systems

  • Multiple country area codes

  • Daily or near real time file collection and processes

  • Multi lingual and currency invoicing

  • White labelling

  • Multi hierarchical billing

  • Audit trails

  • Billing and fraud alerts

  • Dedicated Technical Architect

  • Reporting providing business intelligence

Enterprise

Quotation based on needs

Unlimited billing

Unlimited
customer base

  • All standard features

  • All Pro features

  • A fully tailored solution to meet all of your current and future billing needs

  • Dedicated Technical Architect

  • Reporting providing business intelligence

Not sure about the right product for your business?

A fully automated and integrated ISP billing software solution empowers fibre providers to enhance billing operations, increasing accuracy, improving customer satisfaction, and maintaining a competitive edge in the fast-paced, evolving broadband industry.

We can tailor a scalable solution to meet all of your current and future billing needs.

What our customers say about us

“Being a local island company means homes and businesses depend on us for uninterrupted internet access.  WightFibre take that responsibility very seriously – but we don’t stop at simply providing some of the world’s fastest broadband.

We want to deliver the best possible customer service to every one of our users on the Isle of Wight.  Our ISP billing system needs to be reflective of those exacting high standards, maintaining total confidence in our capabilities.

The innovative and flexible team at PRD has come up with the intuitive solutions to solve the increasingly complex challenges we face as a telecommunications provider.  We can’t recommend them enough.”

Nathan Swallow, Head of Network Operations, WightFibre

Sophisticated, high-speed billing solutions

Connecting all the fibres of your business for easier, speedier, smarter data processing and billing