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Established in 2006, PRD Technologies stands out as a leading independent provider of automated billing software, primarily through its flagship product, Intelligent Billing. This innovative platform redefines Telecom billing by offering a modern solution that effectively resolves the inefficiencies often found in conventional billing platforms within the Telecoms & IT sectors.

Intelligent Billing is the multi award-winning billing software helping your Telecoms or IT business to manage billing more effectively.

The platform maximises use of data by offering extensive reporting capabilities and insightful trend analysis. We differ from other billing providers due to our customisation capabilities to address unique customer challenges, effectively solving complex billing issues for channel providers.

Near unlimited number of invoices, which can be emailed from the platform as PDFs or issued through the end customer portal, maximizing scalability with constant future proofing, including integration with virtually any third-party software systems.

Intelligent Billing boasts sophisticated functionality, capabilities and differentiators including:

1. Integration: Export billing data to third-party systems of choice, including accounting / bookkeeping systems, banking /collection systems, CRMs, PSA etc. Integrating with data sources, such as Marketplace providers including auto-collection of data.
2. Flexible billing: Customers can collect, process and bill for virtually any data, products and services regardless of complexity, scale and sector. It can handle, consumption, usage, subscriptions, application of mass pricing updates, multi-hierarchical billing, site billing and much more.
3. Intelligent Analytics: The platform provides strategic trend insights generating standard and bespoke reports.
4. International: Intelligent Billing helps customers expand into new markets and operate internationally through its multi-currency, multi-lingual capabilities, including local tax compliance (including complex USA tax legislation), all managed from a single portal with multi-company and branding capabilities. We are the only billing provider with this functionality from a single platform.
5. Automations: Automated data collection and processing in near real-time helps to minimise risk due to billing errors, and speeds up the billing process, reducing debtor days and increases cashflow.
6. Microsoft NCE billing: Intelligent Billing enables customers to manage the new subscription process, pro-rata and complexity of managing diverse licence renewals.
7. Converged billing: Customers are able to manage multiple providers and sectors from a single platform that can replace multiple legacy systems.
8. Billing-on-Behalf of (BoBo): This aspect allows resellers to offer basic billing services and bill on behalf of their resellers in their branding, creating revenue generating opportunities and improved client retention.
9. Onboarding and support: The Intelligent Billing platform is supported by experts, including developers and customer service team.
10. Customer Support: All queries are managed through a help desk ticketing system. 94% of tickets are resolved same day. Ticket volumes are low due to user-friendly portal.

By using APIs or file integration our Intelligent Billing platform can retrieve information from virtually any system that your business relies on, including automated collection of billing data where possible. It is seamless and efficient, eliminating or significantly reducing manual processes.

Built-in integrations:

Your business gathers data from multiple systems and if your team have to manipulate that data manually, human error is likely to put profitability at risk. Intelligent Billing enables you to seamlessly integrate data from all your systems to ensure your billing process is accurate, seamless and efficient.

Build your own integration using our Intelligent Billing APIs:

The Intelligent Billing platform can communicate with any internal or third-party system.

Built-in file integrations:

we have five different billing methods, dependent on your needs:

• 1. 1. Intelligent Billing API Library:
  2. Our pre-built APIs that link the Intelligent Billing platform including but not limited to: Lenovo, ConnectWise, Xero and ALSO.
  3. 2. Third-party API integrations:
  4. APIs built by platform vendors such as Zapier.
  5. 3. Intelligent Billing REST API:
  6. Our own API that enables you to build your own integrations.
  7. 4. File export integrations:
  8. Export billing data to third party software including most accounting systems and DD collection and CRMs systems.
  9. 5. Customised integrations:]We can build virtually any integration with any internal or third-party system for you. 

For further details on our APIs and integration, visit our billing API page here: https://intelligentbilling.com/billing-api/

Yes we are! As a compliant billing specialist we are fully aware of the importance of having the right foundation in place, along with best practices to ensure that our organisation, our customers and your data remain secure. So, it goes without saying that we take IT security and compliance very seriously.

We prioritise the safety and security of our customers and their data through a rigorous, compliant approach.

• ISO 27001 Accredited:

• • PRD Technologies Ltd meets the international information security management standards

• Robust processes and plans are in place to mitigate risk posed by cybercriminals

• Microsoft Azure hosting environment:

• • Our IT infrastructure is hosted in Azure

• Enhanced security measures and performance improvements with Azure hosting

Our ISO-compliant approach ensures a secure ecosystem, giving customers peace of mind.

• Cyber Essentials Plus: is a government-backed, industry-supported scheme helping organisations protect against common online threats. PRD Technologies Ltd is a certified Cyber Essentials organisation with technical controls in place guarding against cyber-attacks, demonstrating our commitment to cyber security to our customers and suppliers.

For full details on what compliant billing really means to us, read our blog here:
Compliant billing: Trust in Excellence: PRD Achieves ISO 27001 for the fourth consecutive year!

Intelligent Billing’s built-in Intelligent Analytics transforms your billing data into actionable analysis and reporting. It empowers you with relevant data insights from the wealth of data already in your Intelligent Billing platform.

Example reporting functions include:

• Customer performance: Heat map trends over 12 months filtered to include P&L, revenue, costs
• Product performance: Evaluate product performance across your customer base to identify the best growth opportunities
• Market share analysis: Reports on the revenue of each customer as a percentage of your customer base
• Gross margin: Reporting the gross margins you make on all your customers
• Revenue assurance: Ensure every line of data is processed and billed accurately and profitably
• Fraud alerts: Email alerts of unusual usage and call patterns at specific times, unusual durations, etc. at telephone, customer, or all levels
• Loss making reports: Identify and verify where revenue is below costs

Reporting capabilities included as standard across all Intelligent Billing platforms:

• Management reports
• Product reconciliation reports
• Product expiry reports
• Provider reports
• Rate scheme comparison
• Service breakdown
• Call analytics
• Call statistics, revenue per call Carrier and provider summaries
• Carrier & provider rate comparisons
• Custom reports
• Invoice forecast

For further information read our blog here

Here at PRD we are not sales driven, so we will align the right platform to suit your business requirements.

Essential: Near out of the box, ideal for start-ups and core resellers, with feature-rich functionality including Intelligent Analytics and integrations.
• Ideal for up to (but not limited to) £10k per month
• Ideal for up to (but not limited to) 100 customers
• From £125+VAT per month

Advanced: Leverage portal automations and auto-collection from any data source and multi-access with different user levels to optimise your team.

• Ideal for billing up to £25k per month
• Ideal for up to 250 customers
• From £350+VAT per month

PRO: This version takes you up a considerable level including additional integrations and automations with near-unlimited potential and scalability customised to your requirements. Pro also gives you the option to white label if you wish to sell on!

• Unlimited billing
• Unlimited customer base
• From £750+VAT per month

Enterprise: We also offer a bespoke solution to meet your business’ unique billing needs:

• Unlimited billing
• Unlimited customer base
• Quotation based on requirements

Set up costs:

• We don’t charge per seat. You can have multiple users with different access levels.
• We offer free onboarding* when migrating from alternative platforms such as:
• Union Street: aBILLity
• Inform Billing: Eclipse NG
• Tekton Billing: Zoey
• Strategic Imperatives: Elevate

* Free onboarding on Essential and Advanced platforms only – up to 10 man-days which in most cases is sufficient.

Migration:

• Essential platform migration can take from as little as a couple of days.
• Advanced platform migration typically takes 2-6 weeks.
• Pro platform migration typically takes 4-12 weeks elapsed time (not actual T&M). However this does vary from client to client, but typically a £50k monthly requirement will be at the lower end, but a £1m per month will take around 12 weeks or longer.
• Enterprise platform subject to scope.

• Yes! Full training provided – up-front and ad-hoc as you go!
• We use a help desk ticketing system, to ensure all customer queries are logged, assigned and monitored for a speedy resolution.
• We provide exceptional customer support; our industry-leading service level agreements (SLAs) ensure a rapid first response in under 2 hours – even during peak demand, demonstrating our dedication to customer satisfaction and operational excellence.
• Our Support team resolves 94% of tickets within 2 hours.
• We consistently achieve 5-star ratings from client surveys.

Yes! If you are operating internationally Intelligent Billing includes multi-currency, multi-lingual and local tax compliance (including USA) capabilities. We differ from our competitors as we offer this from a single platform at no extra cost through different invoice groups and subsidiaries or for multiple branding.

Yes! Intelligent Billing’s user-friendly portal gives you complete control and can be managed by you, without the need to contact customer support. You can also grant different levels of access as needed, as well as branded end-user portal and fully hosted web-based options.

Most of them. Anything new we can simply add!

No, because we focus on best-of-breed billing, but can instead integrate with CRM/ERP software, so there is no duplication of entry.

We did, but now most of the bureau functions we used to offer are now available in real time in the platform, such as auto data collection, notification of processing errors, missing data / revenue assurance reporting, releasing emails with attached invoices and much more…we are happy to chat about your bureau billing requirements.

Yes! Intelligent Billing allows your invoices to be released direct from the portal 24/7. There is also an option for invoices to be delivered through an end-customer portal which includes current and historical invoices and basic data analytics. There are various default invoice styles in your branding to choose from including custom designed invoices.

Yes! However most customers use us for “end-to-end billing” to bill for everything whether consumable, subscriptions, one-off and ad-hoc, but this option is becoming increasingly popular with MSPs preferring to use existing invoice functionality.

Yes! This is one of our key differentiators against our competitors.

Yes!